Holds

A holdHoldA deliberate block on an order, recorded with a reason, a note and usually a reference to the document being waited on. A hold is a decision, not a failure. Read more → is a decision, recorded. It stops an order reaching the floor and says why, so nobody has to guess and nobody picks something that should not ship.

On this page

• Applying a hold
• The document reference
• Releasing a hold
• See also

Applying a hold

Holds are applied and released on the order detail page (/orders/:id). Each one takes three things:

1. A reason — from the fixed list (waiting for payment, possible fraud, address problem, waiting for stock, waiting for production, waiting for supplier stock, customer asked to wait, other).
2. A note — free text for the specifics.
3. A reference — the document you are waiting on, if there is one.

The reason drives everything downstream: the Blocked tab groups by it, Needs attention ranks by it, and the order row shows it verbatim.

The document reference

Where the hold is waiting on something, you can record what:

Kind	Typical reference
Purchase order	PO-1042
Transfer	The inbound transfer you are expecting
Work order	The build that has to finish first
Bundle build	The kit assembly this order needs

Note

Floormode owns no purchase orders or work-order documents — the sibling apps do. The reference is therefore a merchant-typed identifier, not a live link into another system. It is there so the next person to open the order knows exactly what to chase.

Where a sibling app is connected, the work behind those references does reach you directly — a purchase order becomes an expected delivery and a work order becomes a production pick — but the reference typed here stays a note to the next person rather than a live link.

Releasing a hold

Releasing takes the block off and moves the order back into the normal flow — allocation re-runs, and if stock is available the order becomes ready to ship.

Both the apply and the release land on the order’s timeline with who did it and when, so a hold is never an unexplained gap in an order’s history.

See also

• Blocked reasons — the full vocabulary.
• Order detail — the Waiting stage a hold creates.
• Needs attention — holds grouped by reason on Home.

Last updated: 23 August 2026