Returns
Returns (/returns) covers the whole reverse journey: the customer asking, you deciding, the parcel arriving, and every unit in it being graded before it touches sellable stock.
Three peer tabs, in the order things happen.
On this page
Section titled “On this page”- What you can do here
- Key concepts
- Where to next
What you can do here
Section titled “What you can do here” Requests Customer-initiated returns from the returns page in your store — review, approve or deny.
Returns The returns Shopify knows about, and the shipments coming back to you.
Receipts Grade every returned unit as it arrives and decide where it goes.
Key concepts
Section titled “Key concepts”- Return request — what an RMA is called here: the customer’s ask, before you have agreed to it.
- Return — the thing Shopify tracks once a return is agreed.
- Return receipt — what physically arrived back, graded unit by unit.
- DispositionDispositionThe decision about where a returned unit goes once it has been graded: back to sellable stock, into damaged and quarantine, or written off. Read more → — where a returned unit goes: back to sellable stock, quarantine, or written off.
Where to next
Section titled “Where to next”- Customer notifications — what the customer hears along the way.
- Stock — where restocked units land.
- Backorders & oversell — a restocked return is reserved for an order waiting on it.