Order detail
Opening an order (/orders/:id) gives you everything the warehouse knows about it in one page: what is shipping from where, what has already gone, what happened and when, and what anyone wrote down.
Open in Shopify opens the same order in Shopify Admin.
On this page
Section titled “On this page”- Fulfillments and shipments
- The progress stepper
- Timeline and notes
- See also
Fulfillments and shipments
Section titled “Fulfillments and shipments”A fulfillmentFulfillmentThe part of an order that one warehouse ships together. An order split across two sites has two fulfillments; each carries its own lines, shipments and state. Read more → is the part of an order that one warehouse ships together. An order split across two sites has two fulfillments; an order shipped complete from one site has one.
Each fulfillment lists its lines, its allocation state and the warehouse it belongs to. Under it sit the shipments — the actual parcels, with their carrier, service, tracking number and current delivery status.
The progress stepper
Section titled “The progress stepper”The stepper across the top shows where the order actually is. It gains a Waiting stage when a holdHoldA deliberate block on an order, recorded with a reason, a note and usually a reference to the document being waited on. A hold is a decision, not a failure. Read more → is on production or supplier stock, so the picture is honest: the order is not sitting in a picking queue being ignored, it is waiting on a document.
That distinction is the whole point of the stage. Without it, “not shipped yet” looks identical whether the cause is a busy floor or a supplier who has not delivered.
Timeline and notes
Section titled “Timeline and notes”The timeline is the order’s history in order: allocation, holds applied and released, picks, packs, labels bought, fulfillments pushed to Shopify, delivery events coming back. When someone asks why an order took four days, the timeline is the answer.
Show details lists the names, counts, bins and notes an event recorded.
Notes are for the things a system cannot infer — a phone call, a customer’s request, a decision someone made. They sit alongside the timeline rather than inside it, so a human note is never confused with a recorded event.
See also
Section titled “See also”- Holds — how the Waiting stage gets set.
- Split, merge & edit — changing the order from this page.
- Shipping — where the shipments come from.